Frequently Asked Questions

We pack and dispatch within 1 to 2 business days, Monday to Friday. Orders placed over the weekend head out at the start of the week. You'll get a dispatch email with tracking the moment it leaves.

Usually not. Tracking can take a day or two to start moving after the dispatch email, and it sometimes pauses between scans mid-route. If nothing has changed for 5 business days, email us with your order number and we'll investigate with the carrier.

Most parcels are left in a safe spot or with a neighbor, depending on your local carrier. If a signature is needed and you miss it, the carrier leaves a card with redelivery or collection options.

We can't combine or edit orders once they're placed. The simplest route is a second order, which also ships free. If the first order hasn't dispatched yet and you'd rather cancel and reorder everything together, email us quickly and we'll try to catch it.

Yes, we deliver to PO boxes and residential and business addresses across all fifty states. We can't currently deliver to US territories or APO/FPO addresses.

Send it back within 30 days of delivery and order the size you need. We don't run a direct exchange system, so return-and-reorder is the fastest route. Email support@edmundlloyd.com with your order number and we'll send the return address and instructions. Return postage is paid by the customer.

We email you when the return arrives and again once it's inspected and approved. Approved refunds are processed within 5 business days to your original payment method, and your bank may take up to a further 5 business days to show it on your statement.

Email us within 7 days of delivery with your order number and a photo. We'll put it right with a replacement or a full refund, and we cover any return postage on our mistakes.

Yes, within the same 30-day window. Email us with the order number from the gift receipt or the buyer's name, and we'll arrange the return. Refunds go back to the original payment method.

Our fits run true to size across the range. For coats and outer layers, size up if you plan to wear heavy knits underneath. Every product page has a size guide with garment measurements you can check against a piece you already own.

Not if you follow the care label. As a rule of thumb: wash cold, skip the dryer for knits, and dry them flat. Care instructions for each piece are on its label and product page.

Core pieces are restocked regularly; some colors are single runs. Join the mailing list and you'll hear about restocks first, or email us and we'll tell you the plan for a specific item.

The exact fabric composition is listed on every product page and on the garment's sewn-in label. What's on the page is what's on the label.

All major cards (Visa, Mastercard, American Express), plus Apple Pay, Google Pay, and Shop Pay. All prices are in US dollars.

At the moment you place the order. If we ever have to cancel an order on our side, you're refunded in full straight away.

Yes. Checkout runs on Shopify's encrypted payment infrastructure and we never see or store your full card details.